Frequently Asked Questions (FAQs)
Orders
Unfortunately, no. Once an order is placed on our website, it is immediately forwarded to our fulfillment warehouses for processing, and no changes or cancellations can be made. We strongly advise double-checking all order details before completing the payment. More Details on Modify/Cancellation Policy.
We utilize independent fulfillment warehouses for order processing and shipping.
Once an order is placed and paid for on our website, it is immediately forwarded for processing. We regret to inform you that no changes can be made to the order after it has been submitted.
We strongly advise reviewing your order details thoroughly before completing your payment to prevent any issues.
Once your order is processed and shipped, you will receive an email with tracking information. You can use the provided tracking number to follow your order's progress on the carrier’s website.
No, unfortunately, orders cannot be combined once placed. If you need additional items, you will need to place a separate order, and additional shipping fees may apply.
If you receive the wrong item, please contact us within 48 hours of delivery, and we'll assist you in correcting the issue.
If any items are missing from your order, they may be shipping from a different warehouse with a separate tracking number.
Please check your account for additional tracking numbers. If your order is being shipped from more than one warehouse, you should have multiple tracking numbers. If you don't see the additional tracking numbers, the website may not have updated them yet. In that case, please email us with your order number, and we’ll promptly provide the missing tracking information.
Claims for missing items must be submitted within 2 days of delivery. We are unable to consider claims for missing or damaged items after this 2-day window, so please inspect your order immediately upon receipt.
If you receive a defective item, please contact us within 48 hours of receiving your order with a description and photos of the issue. We will assist you in following the Defective Apparel Policy. More Details on Refund Policy.
Yes, we accept returns within 20 days of receipt. Please note, all returns are subject to a 25% restocking fee, and you are responsible for return shipping costs. Ensure items are unused and in their original packaging. More Details on Return Policy.
Unfortunately, we do not offer exchanges. If you need a different size or color, you'll need to return the item and place a new order.
Our website displays real-time inventory availability for all products. If an item is out of stock, you won’t be able to add it to your cart.
Yes, we restock popular items frequently. If an item is out of stock, please check back later or sign up for restock notifications if available.
Shipping
We primarily use UPS for shipping but occasionally utilize FedEx or USPS depending on stock and location. More details on Shipping Policy.
Shipping is free on orders over $299. For orders below $299, shipping costs are calculated at checkout based on your location and the nearest warehouse that has the items in stock. More details on Shipping Policy.
Yes, for a flat fee of $5.99, you can select our Secure Shipping option, which requires a signature upon delivery. This ensures your package won’t be delivered unless someone is there to sign for it.
Sometimes our system sends tracking numbers as soon as they are generated, but the carrier may not have updated the tracking information yet. If your tracking shows "not found" or hasn't been updated, please check back later. Carriers typically update their tracking information within a few hours. If you're still having trouble after 24 hours, feel free to contact us.
UPS typically attempts delivery twice. If no one is available to receive the package, it will be held at the nearest UPS location for five days. If not picked up within this period, the package will be returned to the warehouse, and a 25% restocking fee will be applied. More details on Delivery Attempt Failed.
No, our system automatically selects the nearest warehouse with stock to fulfill your order. If items are out of stock in one warehouse, your order may be split and shipped from multiple locations.
We offer 1, 2, and 3-day shipping depending on your location. Same-day shipping applies if your order is placed by 4 PM. A map with exact delivery times for your state is available on our website. More details on Shipping Coverage.
Once the order is placed, we cannot change the shipping address. Please contact UPS with your tracking number to request a correction.
If secure shipping was not selected, CheapTshirtUSA is not responsible for lost or stolen packages after they are marked as delivered by the carrier.
If your order is fulfilled from different warehouses, you will receive multiple tracking numbers. If you do not see them right away, email us for assistance.
Warehouse
We ship from eight warehouses across the USA, ensuring fast delivery to most states. More details on Shipping Policy.
If stock is unavailable at the nearest warehouse, we will split the shipment across multiple warehouses. The nearest warehouse will deliver in 1 day, while other warehouses will deliver in 2 or 3 days depending on their location.
No, we do not offer a warehouse pickup option. All orders are shipped directly to your delivery address.
Not necessarily. If your items are coming from different warehouses, you will receive multiple tracking numbers, and your items may arrive separately.
Orders placed by 4 PM (local warehouse time) will ship the same day.
No, our system automatically selects the nearest warehouse based on your shipping location to ensure the fastest delivery.
If an item is unavailable at the nearest warehouse, our system will split the order, and items will ship from multiple locations. You may receive some items sooner than others.
Information
Our pricing is designed to offer the same low wholesale price whether you order 1 or 100,000 items, so there’s no need for additional bulk discounts.
All our clothing includes comprehensive Fabric Information, which provides details like fabric thickness.
Fabric thickness is typically measured in ounces (oz.). The higher the oz. number, the thicker the fabric.
To gauge fabric thickness, compare it to similar items you've previously purchased by checking their oz. measurements. This will give you a clear understanding when looking at new items.
Thicker fabric will always have a higher oz. number.
We accept all major credit cards (Visa, MasterCard, American Express), ApplePay, ShopPay and other supported payment gateways through Shopify.
Any question?
You can reach us by email at info@cheaptshirtusa.com, or through the contact form on our website. We aim to respond within 6-12 working hours.