Missing Items in Your Order

Tracking Your Order:

At CheapTshirtUSA, your order may be fulfilled from multiple warehouse locations, which can result in separate parcels being sent. If any items from your order appear to be missing:

  • Check Your Account: Log into your account on our website to access all tracking numbers associated with your order. This will help you determine whether items are being shipped from different warehouses.
  • Multiple Tracking Numbers: If your order is dispatched from various warehouses, you will receive separate tracking numbers for each shipment. Be sure to track each parcel individually to confirm its delivery status.
  • Update Delays: If any tracking numbers are missing from your account, there may be a delay in system updates. In such cases, please contact us at info@CheapTshirtUSA.com with your order number. We will investigate and provide updates on any missing tracking information promptly.

Reporting Missing Items:

  • Claim Submission: If any items are missing from your delivered order, you must submit a claim within 2 days of the recorded delivery date. Timely reporting allows us to address and resolve the issue effectively.
  • Claim Window: We are unable to process claims for missing or damaged items beyond the 2-day window. Therefore, we encourage you to inspect your order as soon as it arrives to ensure everything is accounted for and in good condition.

Contact Us:

For assistance with missing items or any other issues, please contact our customer service team:

  • Email: info@CheapTshirtUSA.com
  • Phone: +1 408-508-5422

We are committed to ensuring your satisfaction with every order.

Recently viewed