Defective Items

I Received Defective Items. What Should I Do?

If you receive an item with a manufacturing defect (such as a hole, seam issue, or other production defect), you must notify us within 3 days of receiving your order.

To submit a defect claim, please follow the instructions below exactly. Failure to follow these instructions will result in your claim being denied by the warehouse.

Submit Only ONE Email

Please submit one (1) email only for each defect claim.

Your email must include:

  • Your full name

  • Your order number

  • The quantity of defective item(s)

  • The product model number

  • The size(s)

  • The official colour name of each defective item

  • One (1) clear photo only (see Photo Requirements below)

Photo Requirements (Please Read Carefully)

Only one (1) photo may be submitted.

The photo must clearly show BOTH:

  • The manufacturing defect.

  • The garment's size tag shows the size.

The defect and the size tag must appear together in the SAME photo.

Photos showing only the defect or only the size tag will not be accepted.

If more than one item is defective, all defective items must appear together in the same photo and be included in the same email.

One Opportunity Only

You have one opportunity only to submit your defect claim.

Claims will be automatically denied if:

  • More than one email is submitted.

  • More than one photo is submitted.

  • The defect and the size tag do not appear together in the same photo.

  • The size tag is not clearly visible.

  • All defective items do not appear together in the same photo.

  • Required information is missing or incomplete.

  • The claim does not follow the instructions above.

Denied claims cannot be corrected, updated, or resubmitted. Please carefully review your email and photo before sending them.

Fraud Prevention

To prevent fraudulent claims, the warehouse and apparel manufacturers maintain internal records of defect claims, submitted photos, and claimant information.

Every order is also processed through automated warehouse systems where products are scanned, recorded, and verified before shipment.

As part of this verification process:

  • Submitted photos may be compared with previous defect claims.

  • Duplicate or previously submitted images may be automatically flagged.

  • Suspicious or repeated claims may be investigated.

Submitting false, altered, misleading, or fraudulent defect claims will result in:

  • Immediate denial of the claim.

  • Permanent closure of your customer account.

  • A permanent ban from placing future orders on any of our websites or affiliated platforms.

These procedures help protect both our customers and our suppliers while allowing us to continue offering extremely competitive pricing.

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