Hi Paula,
We're very sorry to hear that the zipper on your Gildan 18600 sweatshirt wasn't working and that three other sweatshirts arrived damaged. This is certainly not the experience we want for our customers.
We want to assure you and other customers that CheapTshirtUSA has a dedicated Damaged & Defective Items Policy to address manufacturing defects. Eligible, verified defective items can be resolved at no additional cost to the customer.
We encourage customers to contact our support team directly when they discover a defect so we have the opportunity to investigate and resolve the issue promptly.
Please review our policy and submit your claim with the required order details and photo within 3 days of delivery:
https://cheaptshirtusa.com/pages/defective-items
We take defective-item concerns seriously and would appreciate the opportunity to help resolve this for you.
Thank you for your feedback.
CheapTshirtUSA Customer Support Team